Please note that all SALES ARE FINAL, with the exception of certain situations. Open and check your artwork immediately upon receiving your order and contact us within 7 days of order delivery if you have any concerns.  Please email info@stephanieryan.com  to discuss any questions you may have with your order and we will work with you to sort out any issues.  

What if my artwork was damaged during shipment, did not arrive, was lost in transit, was missed being delivered, or was stolen from my home after delivery?  We are not liable for any mismanagement of shipments once they leave our studio. After we have shipped a purchase, we are no longer able to monitor how each package is handled during transport.  A failed delivery by the shipping service (USPS or UPS, domestically or internationally) or damage to your shipment after it has been delivered is not our responsibility. We carefully package each order in rigid flat mailers and tubes so that your order arrives at its destination undamaged.  We are so happy you chose art by Stephanie Ryan and all we want is for your package to arrive undamaged and we are as disappointed as you when that doesn’t happen. 

If Your Artwork Was Damaged During Shipment…We deal with each customer concern, if any issues should arise, on an individual basis.  If your artwork is damaged during shipment, please provide us with details and documentation of the shipment within 7 days of delivery. Customers may be asked to file a claim with the shipping service. Shipping costs incurred, if a customer is offered replacement prints, will be the responsibility of the customer.  At this time we are unable to replace any prints damaged after delivery, so please handle your artwork with care. Always store artwork in a dry area away from high heat. 

If Your Artwork Was Not Delivered…If your shipping status says your package was delivered and you are unable to locate the package at the specified destination put into the order, check your confirmation email to make certain that you input the correct shipping address. We cannot replace print orders free of charge if the shipping address is not correct. If the package is returned because of an incorrect address, we would be happy to forward it to your correct address, but we ask that you pay for the postage. 

If Your Artwork Was Lost In Transit, You Missed the Delivery, or Artwork Was Stolen From Your Home After Delivery…You must contact the shipping service personally if the address on the order is correct and you believe your package was lost in transit, a missed delivery, or stolen. We cannot directly resolve issues dealing with failed delivery or theft.